Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@earthcrafted.in. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@earthcrafted.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To help us resolve this quickly, please include a clear photo or video of the unopened or just-opened package along with the item in question. This helps us evaluate the issue and make it right as soon as possible. Reach out to us at info@earthcrafted.in with your order details and media attached.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

As a food product, opened or used items cannot be returned for hygiene reasons. However, if your order arrives damaged or incorrect, we'll resolve it immediately.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We don't offer direct exchanges, but if something isn't right, please reach out and we'll make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@earthcrafted.in.